Customer Success Manager, Australia East Coast (PT or FT)
Remote
Full Time
Customer Success
Mid Level
About Whispli
Whispli is an innovative Whistleblowing / Speak Up solution empowering over 2 million employees to safely and anonymously report wrongdoing in the workplace. Since its inception in 2015, Whispli has grown exponentially with over 300 clients globally and a presence in Australia, Europe and the US. We have participated in the Y-Combinator program (like AirBnb, Dropbox, Stripe...) and won several awards reflecting our commitment to ongoing innovation and product excellence.
About the Role
We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join the Australian Team to manage our customers during Australian business hours. The CSM will be responsible for onboarding, engaging, and ensuring long-term success for our customers in Australia and the APAC Region. This role requires excellent communication skills, a problem-solving mindset, and a strong understanding of Technology/IT/SaaS solutions.
Key responsibilities
About You
Working at Whispli
Whispli offers flexible work arrangements, and we’re open to considering applicants with who need flexible or part time work schedules. You can work remotely from anywhere in Australia (East Coast).
Whispli is an innovative Whistleblowing / Speak Up solution empowering over 2 million employees to safely and anonymously report wrongdoing in the workplace. Since its inception in 2015, Whispli has grown exponentially with over 300 clients globally and a presence in Australia, Europe and the US. We have participated in the Y-Combinator program (like AirBnb, Dropbox, Stripe...) and won several awards reflecting our commitment to ongoing innovation and product excellence.
About the Role
We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join the Australian Team to manage our customers during Australian business hours. The CSM will be responsible for onboarding, engaging, and ensuring long-term success for our customers in Australia and the APAC Region. This role requires excellent communication skills, a problem-solving mindset, and a strong understanding of Technology/IT/SaaS solutions.
Key responsibilities
- Act as the primary point of contact for customers in Australia & APAC, ensuring a seamless onboarding experience.
- Develop strong relationships with customers to understand their goals and drive product adoption.
- Proactively identify opportunities to add value and address customer challenges.
- Provide ongoing training, best practices, and strategic guidance to help customers maximise their use of Whispli.
- Monitor customer health metrics and take action to prevent churn.
- Collaborate with the Sales/Marketing, Product and Development Engineering teams to advocate for customer needs and influence product development.
- Manage renewals and expansions, ensuring continued success and growth.
- Conduct regular business reviews with customers to measure success and identify improvement areas.
About You
- Right to work in Australia
- 3+ years of experience in Customer Success, Account Management, Sales within a Technology/Software/SaaS company.
- 2+ years in customer facing roles
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- High attention to detail
- Ability to work autonomously and manage multiple customer relationships effectively.
- Problem-solving mindset with a customer-first approach.
- Fluent in English (written and verbal), a second language is a plus
- Understanding of the Governance, Risk and Compliance environment is a plus.
Working at Whispli
Whispli offers flexible work arrangements, and we’re open to considering applicants with who need flexible or part time work schedules. You can work remotely from anywhere in Australia (East Coast).
- Salary : base (according to experience) + super + quarterly (non guaranteed) bonus.
- Benefits include L&D allowance, salary sacrifice scheme
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